Resolve technical issue/errors related to web services
Train customers to use their web account
Work with EDI mapping in upgrading EDI maps
Track support inquires through the support CRM insuring the customer issue is resolved
Follow-up on unacknowledged transactions
Set-up and maintain EDI trading partner relationships as needed
Any other duties as assigned by supervisor
REQUIREMENTS:
+ Skills:
Proactive, Self-Motivated
Analytical, Critical Thinker
Customer focused
Good judgment and business innovation
Open to new concepts, tools and technologies
Focused on continuous improvement
Ability to work effectively under pressure
Team player, Organizational Commitment
Strong interpersonal communication skills (written and spoken)
Time Management Skills, Ability to work on multitude of projects simultaneously
Integrity, Ethical Behavior
+ Desired Skills and Experience:
Experience in Customer Service, Technical Support or related field preferred
Must be customer-service oriented; Actively look for ways to help people
Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times
Strong communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely
Must have a strong attention to detail; Careful about detail and thorough in completing work tasks
Efficient able to handle and resolve client issues quickly and accurately
Ability to work in a dynamic and fast-paced environment
Working Time: 40 hours/Week, 9 PM – 6AM 2 days a week and 3 days in flexible breaking shifts.
Willingly to work at weekends
+ Technical Skills:
Microsoft Office Suite
Customer Relationship Management (CRM)
+ Education/Training Preferred:
College or University
Thông tin khác
Thời gian phản hồi kết quả phỏng vấn (dự kiến):
Tháng 11.2022
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