Team work spirit and ability of working individually
Must have strong organizational, communication and project management skills
Willing to travel to customer sites and company branches
Good English communication skills.
2/ It Helpdesk
Roles & Responsibilities
Provide installation, management, support and disposal for basic IT equipment such as telecommunication devices, workstations in general computer, scanner and peripherals used by customers and company.
Install, manage and resolve issues related to IT equipment.
Provide general information to users about computing services provided by SDI.
Work directly with users to resolve their problems related to accesses to any IT services. This task includes gathering information, troubleshooting, conducting research or using the knowledge base to find correct solutions for users.
For critical issues or issues which cannot be resolved, escalate to other IT specialists or vendors for further analysis and resolutions.
Other tasks assigned by supervisor.
Requirements
Technical
Relevant college degree is required.
Minimum 1 year of experience in troubleshooting or repair IT equipment such as network infrastructure, computer system, telephony systems.
Have broad knowledge in different IT domains to support end-users is desirable.
Behavioral
Good written & spoken English communication skills.
Customer service oriented mentality.
Ability to prioritize and multitask.
Willing to travel to customer sites and company branches (Binh Duong, Dong Nai, Ha Noi, Myanmar, Cambodia…)